The Great River Regional Library (GRRL ) is now using an automated phone messaging system to notify patrons when their hold items are available. Previously, those calls were made by staff and volunteers. The automated calling system is routed through a remote phone line. This provides privacy regarding reading selections and frees up the library’s phone line for incoming calls. The time-consuming task of compiling the phone lists and making the calls has disappeared as the library’s computers take over that work.
The automated service is an improvement, but the best way to receive holds notices remains via email. For more details,click here.
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