Great River Regional Library has been experimenting with a new service called “Book a Librarian” at several branch locations. Librarians from the GRRL St. Cloud headquarters have been available at five pilot locations by appointment or on a drop-in basis to meet one-on-one with library patrons and answer lengthy service questions.
“We’ve had a really good response by appointment,” said Patron Services Librarian Connie Laing. In many locations, the library is staffed with only one person making it difficult to provide individualized service without making others wait. A majority of the questions focused on technology. This program provided patrons with individual assistance to learn about a personal device and download eContent from the GRRL virtual collection.
The “Book a Librarian” trial period ended in June. It is under review and will be revised before being offered at additional locations.